RFM Global Training Consultancy

Governance In Enterprise

Course Title: Dealing With Difficult People In Civil Service


Giving feedback to the difficult person. What are the exact words to use to give balanced feedback to the difficult person that will ensure that they are motivated, and that the feedback you give reinforces your role as a leader and enables you to get what you want – with grace and elegance, every time.


  • Managers and supervisors who wish to build on their skills, be even more able to deal with difficult people in their organisation.


  • The elements of corruption, its causes, forms and consequences
  • The provision of frameworks and practical tools to make reforms.


  • What is a difficult person? Why are people difficult? What is our reaction to difficult people?
  • Being assertive with difficult people – understand exactly what we need to say and when
  • Motivating the difficult person – what can we practically DO to motivate the difficult person?
  • Why motivation is NOT all about money!
  • Coaching the difficult person the five key secret skills that your best managers already know
  • Setting motivational goals to get the difficult person “on track”. Knowing the difference between targets and standards.
  • Listening effectively to the team and individuals– what does this mean in practice? What is listening and hearing? What gets in our way to listening effectively? What steps can we make to listen effectively?
  • How good are we at observing the difficult person?


  • Dubai - London
  • Duration: 10 Days
  • Cost: TBD

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